TERMS AND CONDITIONS OF SALE
Due to our everyday low price policy which restricts the profit margin to extreme minimal and some promotion items prices are even set at a critical scale. Thus, our prices are based on payment by:
- CHEQUE BY MAIL.
- DEBIT CARD OR INTERAC AT SHOWROOM.
- CASH PAYABLE AT SHOWROOM.
Alternatively, CREDIT CARDS ARE ACCEPTABLE, BUT 4% BANK CHARGE WILL APPLY.
CUSTOM MADE CUSHION FURNITURE ORDERS
Usually, it takes 2-10 weeks for production, some backorder items may even take longer period. Please consult with our sale-staff. Anyhow, shipping time over 12 weeks is not recommended.
Our SPECIAL prices are based on HOUSE FABRICS available at the showroom with minimum 30 choices. However, you can also choose from the catalog books, the prices will vary from one to the others, please consult with our sale-staff.
To obtain an accurate delivery time, please pick up two choices of fabrics in case the first choice is backorder, the second choice fabrics will take place immediately.
While the fabrics are determined, a deposit of 35% with order is required. Balance payment to be settled in full before release of goods.
Custom-made items are neither returnable nor exchangeable.
TO OBTAIN A VIP SERVICE, PLEASE SHOW YOUR E-MAIL ORDER OR PICTURE TO OUR SALE-STAFF AT THE DOOR, OR AN APPOINTMENT WITH US WILL BE APPRECIATED.
SHIPPING AND DELIVERY SERVICE IF REQUIRED
Small items will be shipped by Purolator or other Courier.
Furniture items will be shipped by trucking companies.
Normally 10-25% of invoice value which depends on the size of the order and the distance, and sometimes the dimension of the merchandise is an important factor.
SIZES AND MINOR MODIFICATION
Due to the hand-crafted nature of those forestry products, all dimensions are approximates only and may vary. Constant improvement and slight modification may vary from the website due to customers feedbacks are taken into full consideration.
Achievement of new ideas will subsequently appear on the actual products from time to time. The Company assumes no responsibility for such minor alteration and no prior notice will be made. Descriptive, typographic, or photographic errors are subject to correction. The Company reserves the right to cancel or to refuse the order for some reasons if delivery of such item is considered uncertain or seemingly to be discontinued, or being backorder extraordinary long. However, the customer will be advised in advance, or mutually agree to a replacement with customer approval.
RATTAN AND WICKER IS A NATURE PRODUCT
Slight variations in the way of color stain absorption, each piece has its own character and no two pieces will finish the same. Being a hand-made natural product, splits and slight variations are the natural characteristics that brings to the beauty of rattan.
UNDER ALL CIRCUMSTANCES, RATTAN FURNITURE IS NOT TO BE USED OUTDOORS.
REFUND & RETURN POLICY
All sales and purchases are governed by the Quebec Consumers Protection Acts.
Consumers rights are well respected on a fair basis. For further information, please consult with your nearest Office de la Protection du Consommateur.
ANYHOW, CUSTOMERS SATISFACTION IS OUR CHIEF MISSION.